Website Design, Hosting, Domain Names and Technical Support Servicing The North West Region, NSW

Privacy | Terms

© 2019 Tamworth Web Design



This document defines the terms and conditions of our working relationship. Unless otherwise agreed to in writing by both the parties, the terms of this Agreement will commence on receipt of deposit.

All services that Tamworth Web Design may be contracted to produce or provide for our clients (referred to as CLIENT) will be subject to the following:

Our Commitment to you

i) We respect our CLIENT’s confidentiality (Item 7).

ii) If the CLIENT determines that the website does not comply with the project components agreed to in the proposal, Tamworth Web Design agrees to carry out any necessary and reasonable modifications without extra charge (Item 19 & 20).

iii) If the CLIENT is not happy with our service, the CLIENT is free to move their domain name, website and data in its entirety to another service provider once costs are paid (Item 21.1).


As used herein and throughout this Agreement: “Agreement” means the entire content of this Basic Terms and Conditions document, the Proposal document(s), together with any other Supplements designated in proposal, together with any exhibits, schedules or attachments hereto. Email correspondence documenting any additional work or revisions  on an agreed project, also forms part of the agreement. 

“Content” means all materials, information, photography, writings and other creative content. “Copyrights” means the property rights in original works of authorship, expressed in a tangible medium of expression, as defined and enforceable under Australian and International Copyright Law.

“Deliverables” means the services and work product specified in the Proposal to be delivered by Tamworth Web Design to the Client, in the form and media specified in the Proposal.

“Services” means all services and the work product to be provided to Client by Tamworth Web Design as described and otherwise further defined in the Proposal.

“Trademarks” means trade names, words, symbols, designs, logos or other devices or designs used in the Final Deliverables.

“Open Source Software” means computer software that is available in source code form for which the source code and certain other rights normally reserved for copyright holders are provided under a software license that permits users to study, change, and improve the software.

“Ongoing Management” means the ongoing work to keep the website functioning and secure. This includes, but is not limited to: hosting, data management, backups, maintenance, upgrades and software patches.

General Terms


The CLIENT authorises Tamworth Web Design to perform the services outlined in this agreement on the CLIENTS’ behalf, which may include, but is not limited to, accessing their hosting account and disk space, creating databases and applications, and submitting the project to search engines.

2. Agreement Scope and Period

Services supplied, costs and rates are limited to what is specifically set forth in the agreed proposal. Any additional services will require further costs, agreed upon before work commences.

3. Costs and Fees

Changes and additions outside of the scope of this document will be quoted and invoiced to the CLIENT. The CLIENT will be advised of all costs, changes and additions before commencement of the additional work. Fees for professional services will be itemised in proposal including but not limited to, software licensing, copyright licensing, printing, photography, color printouts, laminating, illustrations, shipping and handling or courier service. Expenses are itemized on each invoice. Expenses are subject to GST.

4. Production Schedules

Production schedules will be established and adhered to by both the CLIENT and Tamworth Web Design. Where production schedules are not adhered to by the CLIENT, final delivery date or dates will be adjusted accordingly. Additional costs may be charged for CLIENT delays, if the delays result in an increase in time to manage or deliver the services.

5. Overtime

Estimates are based on a reasonable time schedule, and may be revised to take into consideration the CLIENT’s requested “Priority Scheduling”. Requested priority schedules that require overtime and weekend work will be subject to 60% markup of the standard hourly rate. Overtime is defined as between 6.00pm - 9.00am Monday to Friday, all day Saturday, Sunday and public holidays, unless otherwise agreed. For reference, Standard hourly rate is $80.00 p/h charged in 15 minute increments.

6. Payment

6.1 The CLIENT agrees to pay Tamworth Web Design in accordance with the terms specified in each proposal/quotation. The CLIENT will be required to pay 50% of the project cost before commencement of work. Unless otherwise specified, all subsequent balances due are payable upon completion of the project or 70 days from the project start date, whichever falls first.

6.2 If the CLIENT fails to pay any invoice, Tamworth Web Design reserves the right to withdraw the website and associated materials or refuse completion and/or delivery of work until past due balances are paid. All materials or property belonging to the CLIENT, as well as work performed, may be retained as security until all just claims against the CLIENT are satisfied. Tamworth Web Design will charge a late payment fee of 5% per month on the outstanding amount. The CLIENT is responsible for any debt collection fees which may come due.

6.3 In the event of cancellation of the project prior to completion, the CLIENT must pay Tamworth Web Design a fee for work completed, based on the contract price and the expenses already incurred.

7. Confidentiality

Tamworth Web Design will not disclose to any third party or use, other than for the purposes of this agreement, any knowledge or information imparted to or obtained by it during or in connection with the fulfillment of this agreement, which is of a secret or confidential nature relating to the business, equipment, processes, products, services or business strategies offered or employed by the CLIENT.

This obligation of confidence will cease to apply in relation to information that Tamworth Web Design is required to disclose by any law, or which becomes part of the public domain other than as the result of a breach by Tamworth Web Design of its obligations of confidence under this Agreement.

8. Subcontractors

Tamworth Web Design reserves the right to assign subcontractors or external suppliers. Any subcontractors or external suppliers will be bound to the terms of this agreement.

9. Promotion

Tamworth Web Design is confident that the CLIENT’s expectations will be exceeded and as such is notifying the CLIENT that Tamworth Web Design reserves the right to use the CLIENT’s website, associated graphics and any unused ideas and development in the promotion of Tamworth Web Design services. The CLIENT agrees to Tamworth Web Design to retain a credit link in the footer of the website.

10. Copyright

10.1 The CLIENT is responsible for all trademark, service mark, copyright and patent infringement clearances. The CLIENT is also responsible for arranging, prior to publication, any necessary legal clearance of materials Tamworth Web Designs uses for this project. The CLIENT indemnifies Tamworth Web Design against any loss or damage arising directly or indirectly from any unauthorised use of photographs, text, or other Intellectual Property not under copyright ownership of the CLIENT.

11. Project Copyright

11.1 After acceptance of the website and payment of all sums due by the CLIENT, Tamworth Web Design agrees to assign unrestricted copyright to use any materials produced by Tamworth Web Design as outlined in this agreement to the CLIENT including exclusive usage rights to unique graphics.

11.2 Tamworth Web Design reserves all rights over working and source files. The CLIENT does not have the right to resell, reuse or re-purpose any design or content supplied as part of this agreement unless specified.

11.3 Tamworth Web Design reserves all rights to license (open source) and release all software code including website templates developed under this agreement.

12. Open Source Software

12.1 Tamworth Web Design makes extensive use of open source software and components to supply websites and services to the CLIENT. Tamworth Web Design will not charge additional licensing fees on open source software.

12.2 The CLIENT indemnifies Tamworth Web Design against any loss or damage arising directly or indirectly from any failure of software supplied to the CLIENT.

12.3 All software and components not developed by Tamworth Web Design retain the original license and terms associated with them. Tamworth Web Design cannot assign any rights to the CLIENT and the CLIENT agrees to be bound by the original Author’s terms.

13. Force Majeure

Tamworth Web Design shall not be deemed in breach of this Agreement if Tamworth Web Design is unable to complete the Services or any portion thereof by reason of fire, earthquake, labor dispute, act of God, death, illness or incapacity of Tamworth Web Design or any local, state, federal, national or international law, governmental order or regulation or any other event beyond Tamworth Web Design’s control (collectively, “Force Majeure Event”).

Upon occurrence of any Force Majeure Event, Tamworth Web Design shall give notice to the CLIENT of its inability to perform or of delay in completing the Services and, in the case of a delay, shall propose revisions to the schedule for completion of the Services.

14. Limitation of Liability

The services and the work product of Tamworth Web Design are sold “as is.” In all circumstances, the maximum liability of its Designers, Directors, Officers, Employees, Design Agents and Affiliates (“Tamworth Web Design parties”), to the CLIENT for damages for any and all causes whatsoever, and the CLIENT’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the net cost of this project as specified in this Agreement. In no event shall Tamworth Web Design be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by Tamworth Web Design even if Tamworth Web Design has been advised of the possibility of such damages, and not withstanding the failure of essential purpose of any limited remedy.

15. Termination

Either party may terminate this Agreement by giving 30 days written notice to the other of such termination. In the event that work is postponed or terminated at the request of the CLIENT, Tamworth Web Design shall have the right to bill pro rata for work completed through to the date of that request, while reserving all rights under this Agreement.

If additional payment is due, this shall be payable within fourteen days of the CLIENT’s written notification to stop work. In the event of termination, the CLIENT shall also pay any expenses incurred by Tamworth Web Design and Tamworth Web Design shall own all rights to the work. The CLIENT shall assume responsibility for collection of all legal fees necessitated by default in payment.

16. Domain Names

16.1 All domain names are legally owned by the CLIENT. All domain name registrations are subject to availability and registration rules. The CLIENT manages their domain(s) and payment of fees unless the CLIENT requests in writing that Tamworth Web Design manage the domain name(s) on behalf of the CLIENT. Tamworth Web Design will invoice the CLIENT when fees are due.

16.2 Tamworth Web Design uses Synergy Wholesale  (referred to as REGISTRAR) to manage our CLIENTS’s domain names. CLIENTS are bound by the REGISTRARS’s “Domain name registration terms” which are found on their website:

16.3 The CLIENT indemnifies Tamworth Web Design against any loss or damage arising directly or indirectly from any failure of services provided by the REGISTRAR.

17. Hosting

17.1 Where hosting is not with Tamworth Web Design, the CLIENT is responsible for contacting the chosen host for support relating to hosting matters. Tamworth Web Design will charge for costs incurred liaising with the third party hosting company and supporting the CLIENT with hosting related issues.

17.2 Tamworth Web Design will charge for costs incurred due to differences in hosting environment if installation and management exceeds standard time frames.

18. Browser Variance

Our websites are optimised for XHTML compliant browsers and adjusted to support Internet Explorer (IE). We test using the browsers that are statistically the most commonly used. Layout and aesthetic elements may change or degrade in some browsers.

19. Colours

Website visitors use different monitors with different settings. Colours and image quality of the website including graphics and photography will shift between computers and monitors.

20. Testing and Acceptance of the Website

Once the project has, in the opinion of Tamworth Web Design been completed, Tamworth Web Design will notify the CLIENT either verbally or in writing, and provide the CLIENT with an opportunity to test and review the website. If the CLIENT determines that the website does not comply with the Project Components agreed to in the proposal, Tamworth Web Design agrees to carry out any necessary and reasonable modifications without extra charge.

Websites are tested on:

  • Internet Explorer versions 10 and Over (PC)
  • Latest version of Firefox (Mac)
  • Latest version of Safari (Mac)
  • Latest version of Chrome (Mac)

Tamworth Web Design  will test and optimise for additional browsers and versions if requested by the CLIENT before commencement of the project.

21. Website, Data and Security

21.1 Upon the end of this agreement, The CLIENT is free to transfer their website management to another service provider. Tamworth Web Design will supply the last backup of the site and associated data. Tamworth Web Design will take all reasonable actions to transfer the CLIENT’S domain name to a new registrar at a one of fee of $80.00 (ex GST)

21.2 If The CLIENT does not proceed with an additional or Ongoing Management agreement, The CLIENT is responsible for Ongoing Management of the website and indemnifies Tamworth Web Design against any loss or damage arising directly or indirectly from website downtime or security breaches.

22. Client Responsibilities

If the CLIENT or an agent of The CLIENT other than Tamworth Web Design attempts to update, edit or alter the site’s pages, infrastructure, source files or hosting management in a way that causes damage to individual pages or the site’s architecture, time to repair web pages will be assessed at our STANDARD or OVERTIME hourly rate, and is an additional cost above the costs outlined in this agreement.

23. Errors and Omissions

It is Tamworth Web Design's responsibility to check carefully for accuracy in all respects, ranging from spelling to technical illustrations. However Tamworth Web Design is not liable for errors or omissions. The CLIENT indemnifies Tamworth Web Design against any loss or damage arising directly or indirectly from any errors and omissions.

24. Revisions

Tamworth Web Design will provide two rounds of revisions of content after the submission of the content, before the website is completed. Extended revisions outside of this scope will be charged under standard  “Content Management” rates.

25. Copy

All text must be supplied in digital format (TXT, RTF, HTML, MS Word, Open Office, InDesign).

26. Images

Graphics and photographs are to be supplied in high resolution digital format to Tamworth Web Design

27. Branding

All logos and branding must be provided in a industry standard vector format (preferences are: EPS, PDF, Illustrator)

Additional fees or charges

$80 p/ hour (ex GST)

Standard Hourly Rate - This standard hourly rate is charged for the delivery of all services that are provided in addition to any agreed contracts. This can include, email hosting support, support to your device, any advice either verbal or written, website content changes, training, e-commerce support, graphic design, content writing etc. Standard rate is charged in 15 minute increments.

$228 (ex GST)

Standard Annual Hosting Fee - This includes web hosting on our standard servers, data management, backups, maintenance, upgrades, software patches, security updates and backups.

$324 (ex GST)

Premium Annual Hosting Fee - This includes web hosting on our premium servers, data management, backups, maintenance, upgrades, software patches, security updates and backups. Premium servers are dedicated WordPress servers, with faster page load times and higher security for wordpress.

$80 p/hour (ex GST)

Website Updates - 3 months from receiving final payment any further requests to make any amendments or revisions to the website will be charged at standard hourly rate (min 15 minute charge).

$80 p/hour (ex GST)

Transfer Website to 3rd party Host - If you wish to use your own hosting company there is a charge for us to upload to your chosen hosting environment.

$38 (ex GST)

Domain name renewal ( our registrar account) 2 year domain name renewal. If your domain is not registered via out registrar and you require our help to update, renew or migrate etc, standard hourly rates apply.